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September 16
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September 18
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October 29
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January 15, 2006 — CIO —
On-Demand CRM Only
Entellium: Includes functionality for sales-force automation, marketing automation, and service and support.
iRadeon: Focused on sales-force automation.
NetSuite: Includes functionality for sales-force automation, marketing automation, and service and support. Also offers integrated functionality for financial management, e-commerce and other enterprise operations.
Salesforce.com: Includes functionality for sales-force automation, marketing automation, and service and support. Also partners with other companies to provide more specialized functionality for HR, finance, health care and e-commerce.
SalesNet: Focused on sales-force automation.
On-Demand and On-Premise CRM
Kana: Focused on customer service and service-resolution management.
Microsoft: Provides sales-force automation, marketing automation, and service and support functionality predominantly for small and mid-market companies. Currently offers on-demand solutions only through its partners.
RightNow: Provides functionality for customer service, sales-force automation and marketing automation.
Siebel CRM (now owned by Oracle): Provides a suite of solutions for marketing automation, sales-force automation, call center and service, self-service and e-billing, customer-order management and partner management. Siebel’s on-demand solution provides functionality for contact center, sales-force automation, marketing automation, and service and support.
On-Premise CRM Only
mySAP CRM: Includes functionality for marketing, sales, service, e-commerce, contact center, and channel management.
Onyx: Provides marketing automation, sales-force automation, service and support, contact center, partner-relationship management and customer-performance management.
Oracle: Has basic functionality for sales-force automation, marketing automation, and service and support.
PeopleSoft: Offers functionality for sales, service and marketing, as well as analytics and vertical-specific solutions.
SalesLogix: Includes functionality for sales, marketing, customer service and support for small to midsize businesses.
Source: Nucleus Research
© 2008 CXO Media Inc.
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