Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Portfolio Management Maturity Model at Chevron - Presentation & Discussion
November 13, 11:30 AM - 12:30 PM ET (GMT-4)
The fundamental goal of the model is to help IT become a business partner and earn a seat at the table. Core to the model is to establish a five year IT strategic road map that is owned by the business. Presenter Janinne Franke is manager of strategy, planning & optimization at Chevron's corporate department & services. She will share processes and lessons learned from developing and implementing the model.
Learn more about the CIO Executive Council »
Apply today for a FREE subscription to CIO Magazine!
May 15, 2006 — CIO —
As the world tries to ready itself for the inevitable spread of the H5N1 avian flu virus, it’s unsettling to see another pandemic creeping up on us for which we seem frighteningly unprepared. I’m referring to identity theft and to the fact that companies are simply not taking sufficient care to protect their most important asset: their customers.
The numbers are already staggering, and they will only get worse. At the recent CSO Perspectives Conference, hosted by CIO’s sister publication, David McIntyre, CEO of TriWest, reported that 53 million identities have been stolen to date and 19,000 more are stolen every day. When it comes to cleaning up this mess, companies on average spend 1,600 work hours per incident at a cost of $40,000 to $92,000 per victim.
But what’s even more expensive than the cleanup is the cost to customer relations. According to Edward McNicholas, a partner in the law firm Sidley Austin, if you experience a security breach, 20 percent of your affected customer base will no longer do business with you, 40 percent will consider ending the relationship, and 5 percent will be hiring lawyers!
Business continues to profit from the information it gathers about its customers, using IT to leverage that data to create more efficient sales strategies and more opportunities for doing business. But with this profit comes risk. ChoicePoint and BJ’s Wholesale have become poster children for what happens if an enterprise is not sufficiently careful with the information it collects. Can you afford a $15 million fine such as the one the Federal Trade Commission levied in January on ChoicePoint? Can you afford any breach of confidence with your customers?
These questions are obviously rhetorical. No company wants to place customers in harm’s way or risk its relationship with them. What’s not a rhetorical question is, “Are you doing all you can to make sure that this does not happen to your organization? And, if it does, do you have a plan in place to deal with it?” Unless business brings all its energy and resources to bear on this growing problem, we risk a pandemic that will rock the buyer-seller relationship to its core.
Let me know what you’re doing to inoculate your enterprise.
© 2008 CXO Media Inc.
FORTUNE 100 insurance leaders rely on the Symantec Data Loss Prevention solution to protect sensitive customer data.
Do you know where your confidential data is, where it is going, and how to prevent it from leaving your organization.
Learn what the thought-leaders at PricewaterhouseCoopers have to say on the risks associated with data security.
Incorporate best practices from many companies using DLP solutions as you establish your organization's requirements and safeguard confidential data.
Learn how this proactive implementation of a DLP solution helps ensure E-LOAN's customer trust and loyalty.
Best Practices for Providing Secure and Cost-Effective Remote Access
They Can't Steal What You Don't Have: Smart Security Choices for Mobile Workers
The Case for A Specialized Security Platform
Best Practices in Choosing and Consuming Managed Security Services
A Guide to Understanding Hosted and Managed Messaging
A Guide to Messaging Archiving
Building Competitive Advantage with Next-Generation Wireless Infrastructure
IT Risk Management: Preparing for the Perfect Storm
Advanced DNS and Traffic Management Solutions: The Keys to Enhancing and Securing your Enterprise Network
The Power of Data Deduplication
Rethinking the Corporate Help Desk: Learn how to deliver anywhere, anytime incident response
Find out what Forrester says about mobile endpoint security and its management.
Resource Alerts
Get instant email notifications by topic when white papers, webcasts, and case studies are added to our library.
Stay on Top of the (Job) Market
The CIO Wanted widget is a portable window into the world of exclusive senior-level positions that you'll find posted on CIO.com's job board. Add the widget to your desktop, Facebook page, or any of 20 other online locations by clicking the "get & share" button below.
HP to Manage PC Manufacturing Plant in China
Google in Curious Alliance with Click-Fraud Detection Firm
Kernel Developers, Wall Street to Come Together
Ellison Strikes Bullish Tone At Shareholder Meeting
Yahoo Investor Proposal Unlikely to Push Microsoft
Ugandans Comment on 10 Years of ICT Regulation
Vodafone to Acquire 15 Percent More of Vodacom Group
Zoho Launches E-Mail App with Offline, Mobile Access
Mobile Penetration to Hit 95 Percent By 2013
UK Supermarket Uses IT to Cut Checkout Waits
Just the basics, please. Sometimes we all need a refresher or we need to make sure our team and our colleagues are all on the same page.
Over 25 tutorials on everything from business intelligence to virtualization.
