News Feature

The CIO 100 for 2003

August 15, 2003 — CIO — n Asset Management n Staffing/Sourcing n Partnerships n Value/Governance
The companies listed below earned the CIO 100 Award for their strengths in one or more of the following areas: asset management (getting the most from existing systems); staffing and sourcing (flexible, creative approaches to meeting personnel needs); partnerships (building internal and external relationships to deliver new projects or services); and value and governance (maximizing the use of IT assets, time or resources through a governance process, budget model or value methodology).

7-Eleven Inc.
Retail
Dallas
www.7-eleven.com
Strengths: n n n n
Rents servers and storage under "capacity on demand" agreement with vendor
James W. Keyes, President and CEO
Keith Morrow, VP of IS and CIO
FY02 revenue: $10B
Employees: 75,000

AARP
Membership association
Washington, D.C.
www.aarp.org
Strengths: n n
Created portfolio management tool for use by business managers
William Novelli, CEO and Executive Director
John Sullivan, CIO of IT Solutions
FY02 revenue: $627M
Employees: 2,000

Air Force Flight Test Center
Military
Edwards Air Force Base, Calif.
www.edwards.af.mil
Strengths: n n n n
Saved $2 million by reserving mobile radios for emergency personnel and giving other users radio-enabled cell phones
Maj. Gen. Doug Pearson, Commander
Col. James G. Brewster, Director of IT Directorate
FY02 budget: $909M
Employees: 7,905

Alliant Energy
Utilities
Madison, Wis.
www.alliantenergy.com
Strengths: n n n
Cross-functional IT team identifies common processes and equipment for managing storage, cutting costs by 58 percent
Erroll B. Davis, Chairman, President and CEO
Gregg E. Lawry, Managing Director of IT
FY02 revenue: $2.6B
Employees: 8,097

Allied Office Products
Office products and services
Clifton, N.J.
www.askallied.com
Strengths: n n
Adopted hosted CRM application instead of purchasing and maintaining one in-house
Howard Brown, CEO
Michael Palmer, COO
FY02 revenue: $280M
Employees: 780

Allmerica Financial Corp.
Financial services
Worcester, Mass.
www.allmerica.com
Strengths: n n
Outsourced noncore and short-term work to save $20 million in two years
Michael P. Angelini, Chairman
Gregory D. Tranter, VP and CIO
FY02 revenue: $3.3B
Employees: 5,300

American Century Services
Financial services
Kansas City, Mo.
www.americancentury.com
Strengths: n n
Established a stable of preferred vendors for contract labor at prenegotiated rates
Bill Lyons, President and CEO
Bob Sauvageau, CIO
FY02 revenue: NA
Employees: 2,800

Arch Coal Inc.
Mining and energy
St. Louis
www.archcoal.com
Strengths: n n n
Installed GPS equipment to optimize use of heavy truck fleet, saving $3.6 million and deferring $9 million in new truck purchases
Steven F. Leer, President and CEO
Larry R. Brown, VP and CIO
FY02 revenue: $1.5B
Employees: 3,750

Ardais Corp.
Biomedical research
Lexington, Mass.
www.ardais.com
Strengths: n n
Internal end users perform quality assurance tests for biomedical information systems product
Greg Phelps, CEO
Martin Ferguson, Senior VP of Bioinformatics
FY02 revenue: $3.1M
Employees: 69

Arrow Electronics Inc.
Electronics industry services
Melville, N.Y.
www.arrow.com
Strengths: n n n
Inventory of enterprise software tagged 31 percent of purchased applications for retirement
William E. Mitchell, President and CEO
Mark Settle, VP and CIO
FY02 revenue: $7.4B
Employees: 11,700

Atmos Energy Corp.
Natural gas distributor
Dallas
www.atmosenergy.com
Strengths: n n n n
Negotiated with billing system vendor to fix bugs instead of using in-house staff
Robert W. Best, Chairman, President and CEO
Leslie H. Duncan, VP and CIO
FY02 revenue: $950.8M
Employees: 2,877