Business Process Management: A New Glue or the Old Soft Shoe?
There are more than 100 BPM software vendors, all selling something different. Here's how to figure out whether you need it and how to make it work for you.
Success with BPM Success comes down to a few simple steps. First, make sure that you have a specific process in mind that you would like to improve with a BPM product. Next, monitor the process to learn how it works now. (You can use BPM monitoring software to do this.) Then, you and the process owner need to figure out how you want to change the process and redesign it accordingly. If it's appropriate, you can use a BPM workflow application to manage the new process.
Cook of the Star Alliance says that a successful BPM project leaves a company with a documented set of business rules that could prove to be its important intellectual property, as well as provide a road map for future development of IT projects. "It's hard to extract and document years of experience," he says. "You end up with tons of information. But it ends up making [future projects] much easier for IT."
