Nine Steps To Take When Starting An IT Infrastructure Library Implementation
A checklist to run before you begin the implementation process.
By William Golden
Fri, May 18, 2007
Fri, May 18, 2007
CIO — Before you begin your IT Infrastructure Library implementation, make sure to do the following:
- Have a clear vision for what you wish to accomplish and where you want to go.
- Get executive sponsorship.
- Communicate with and get buy-in from the business and your IT staff.
- Determine your biggest opportunity for value, or where you can immediately benefit the business, and start there.
- Understand where you are—look at your current key performance indicators and see how you're trending.
- Establish simple metrics to calculate and communicate improvements in services.
- Switch to business-oriented communication and language for service management and delivery.
- Think long-term and make sure your processes are integrated—for example, incident tickets feed problem management, which allows for root cause analysis across the enterprise.
- Don't lose sight of your vision (step 1) and constantly check your progress against it.
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