What It's Like To....Be The Last Man Standing

Former Director of IT Enterprise Operations at Washington Group International, Gary Bronson is now director of computer operations at Albertsons.

By Gary Bronson & Christopher Lindquist
Wed, December 15, 2004

CIO — I sat in my hotel room, hundreds of miles from home, wondering what would happen next. My boss, Washington Group International CIO Brian Bertlin, had just phoned to tell me he'd been fired and that the CFO would be calling me in the morning.

I didn't get much sleep that night. I prayed. I sifted the Internet for jobs. I started updating my résumé. It was 3 a.m. by the time I fell asleep. I woke up tired, and when the CFO's call came through at about 8 a.m., fatigue and a static-filled line made me doubt what I was hearing. I called back, but a clearer connection only made the bad news more plain: My company had decided to outsource to Perot Systems, a deal that—over the course of a year—would put most of my staff out of work.

I wasn't really surprised. Twelve months prior to the announcement, Brian had orchestrated a vulnerability assessment through a consulting firm without applying any scope or control to their efforts—and without letting his management team know what was happening. When the date for the onsite assessment arrived, he put me and my team on a plane to a leadership conference. The consultants walked in and initiated an internal disaster that attempted to hit every system in our network. When my plane landed, I had a flood of phone calls from complaining staff and remote users.

Last man standing: Gary Bronson.

I called Brian to let him know. That's when he told me what he'd done—and that he'd already given senior management some early feedback from the consultants. For the first time since I'd known Brian, I just uncorked on him. I told him he'd just put a knife in the back of the IT organization.

The unfiltered details gave the impression that our company was susceptible to just about every catastrophe imaginable. Understandably, it scared the senior execs to death. Given time, they would have seen that many of the problems could be (and would be) cleared up within hours or days. But no time was given. I later found out that the discussions with Perot began shortly thereafter.

When the deal was announced, bailing right away crossed my mind. But I had a group of 90 people; I had an obligation to help them. After the CFO's call, I got on a plane and went straight to the data center to begin preparing my team for what they needed to do to get ready for whatever came next in their lives.

It was hard. When I started with the company in 2000, I had a corner office in the data center. Then, they moved me to headquarters. During the outsourcing transition, I moved back to the data center, back to a smaller office, closer to my reports.

January, February, March...for half a year, I laid people off the last day of every month. Some people got angry; others cried.

I issued weekly communications to let people know what was happening. We got everyone a copy of Spencer Johnson's book, Who Moved My Cheese?, which describes ways of dealing positively with change, and we addressed issues from the book at every meeting.

My last day was July 30, 2004. Perot had offered me a job, but I didn't want to move my family to Texas. So I was out of work. On my last day, I went to the corporate office to sign papers and receive my HR package. They also handed me a gracious letter from the CEO, thanking me for my service to the company during a difficult time. It made me feel good.

That was it. I walked out the door and went to the data center one last time. I turned my badge over to a former employee who now worked for Perot. She was upset and had to turn and walk away. There wasn't anyone else for me to see.

After months of helping everyone else through the transition, I was drained. I took August off, fished, spent time with my kids. I could have done with another month off, but an offer to head IT operations for Albertsons was too good to pass up, so that's where I am today.

Written down, I suppose it looks like: "Well, you just got fired." But I don't feel that way. The company's decision to outsource wasn't malicious; the executives were just doing the best they could with the information they had. They needed to execute a strategy; it's just too bad they didn't give us a shot to get it done.

—As told to Christopher Lindquist

What is Tech Briefcase?
TechBriefcase is a new, free service where IT Professionals can Search, Store and Share IT white papers and content like this. Learn more
Bookmark content
Speed up your research efforts with content across the web.
Search and Store
Find the white papers you need. Create folders for any topic.
View Anywhere
Open your briefcase on your iPhone, tablet or desktop. Share with colleagues.
Don't have an account yet?
As more and more CIOs are beginning to see significant benefits from letting employees choose the device they use to get their jobs done, the Bring Your Own Device (BYOD) trend is spreading. According to the Computerworld Consumerization of IT Study, about half of the 604 respondents said their organizations allow employees to do work using their own devices either away from the office or at work. Whether these devices are smart phones, tablets, or laptops that are used in the office or while working remotely, companies that embrace this trend are finding their employees are more productive and experience greater job satisfaction. What's more, enterprises can significantly reduce up front costs and allow for flexible work hours by letting employees use their device of choice anytime, from anywhere.
In this paper, we analyze the delivery of live and on-demand mobile video content. It focuses on specific ways in which organizations can follow best practices to ensure the experience of video communication is maximized for viewers, while keeping corporate networks running smoothly.
There's no denying that the wisdom of a company resides in the heads of those directly responsible for the non-routine work of the organization. There's also no denying that management teams are looking to find better employee communications solutions and reduce costs. This is coupled with increased demand to better manage projects, customer service, product launches, training, and sales by workforces that are separated by time zones and using mobile devices. This need for wide-scale communications at lower cost is fueling recent organizational demand for scalable, affordable enterprise video and employee generated video content or "EGC"
The wave of video in the enterprise will continue to rise as the communication medium and the enabling technologies become ubiquitous in our daily personal and business lives. Businesses must be fully aware of the challenges and requirements of deploying an enterprise video solution. With a proper approach, adequate preparation, and skilled analysis, your organization will be able to accurately build an effective, scalable YouTube for the Enterprise framework that leverages your existing IT infrastructure and is aligned with your business goals.
This whitepaper aims to identify those users, the reasons they exist and to outline what your organization can do about them.
A mid-sized business needs the same financial performance control and measurement capabilities as a large corporation, but in a solution that's affordable, easy to implement and scalable. This guide simplifies the search by helping CFOs understand the 10 must-have characteristics of today's best financial performance management solutions.
Date/Time: June 5, 2012, 11:00 a.m., EDT, 4:00 p.m. BST / 3:00 p.m. UTC

Please join us for this webcast, as Dr. Barry Devlin, Founder and Principal, 9sight Consulting, describes what operational analytics can do for your business and reviews an architectural approach that will enable you to make it a reality.
Have you been thinking about what it would take to start using virtualization? Or do you know the basics and want to find out more? No problem. This webcast is designed for anyone with little to no knowledge of virtualization technology. Attend this webcast to learn:

-A basic overview of the business value of the technology and some key capabilities that make virtualization so valuable to IT and the businesses you serve.
-The basics for creating virtual machines and the key choices that can be made along the route to deployment.
View this on demand webcast to learn if moving business communications to the cloud is right for your business. Featured industry experts DMG Consulting LLC president, Donna Fluss, Frost & Sullivan principal analyst, Michael DeSalles, and Interactive Intelligence senior vice president, Joe Staples discuss this topic and help you answer your pressing questions at the conclusion of this web event.
In this webcast, Vantage Point Performance's Michelle Vazzana will reveal how to coach your reps to better performing pipelines.
In this webcast produced by the Sales Management Association (SMA), Forrester's Scott Santucci will explore the new sales paradigm and discuss how businesses must transform their selling models into dynamic, communications-intensive systems, empowering individual sellers to define, create and deliver value to customers.
SAP Sales OnDemand is intuitive, leveraging social collaboration capabilities you already know how to use. It enables fast, effective team collaboration and account management to help you sell more effectively. Watch the video to see how!
Newsletter Sign-Up »

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all Newsletters | Privacy Policy
Sponsored Links

High performance. Delivered. Click to see Accenture's client successes

Complimentary Gartner Report on BYOD: Media Tablets & Beyond. View Now

Elevate storage agility and efficiency with HP 3PAR storage.

Choose New and slash the number of devices you manage

Customized information views & Twitter events at New Fulcrum Point

Splunk translates machine data into "aha" moments for IT and the business.

ManageEngine Desktop Central - Automate and Audit Your Desktop Management! Learn More...

Cloud Readiness Starts with Intel® Technology

Visit the Virtually There Learning Page to learn how to use virtualization to your competitive advantage.

Free: Hunter Muller's "The Transformational CIO."

Join us for an upcoming Microsoft 365 live online demo event.

Discover your easiest path to unified communications

Virtualizing Your Infrastructure Just Got Easier

Connect with global CIOs now at Enterprise CIO Forum

Click to see how Accenture has delivered high performance to clients

Connect with IT leaders redefining mobility at the Enterprise Mobile Hub

Choose New and manage one device instead of 170

Choose New for 8x the firewall and NAT performance

Check out a smart way of mobilizing your business with enterprise-ready Samsung Mobile.

Redefine your data center with HP servers.

Enhance your business with Windstream IT Solutions. Speak to someone local.

BlackBerry® Mobile Fusion. Different mobile devices. One platform.

CYBERMARYLAND | Learn Why Maryland is the Epicenter for Cybersecurity

Get Ethernet speeds from 1 Mbps to 10 Gbps - Comcast Business Class

Cognizant. Leading in Business, Application & Technology Services

Collaboration: driving better business outcomes

Gain cutting-edge insights at MIT in 2-5 day executive programs.

Resource Center