8 Tips to Help IT Reduce, Recover from BES and Exchange Server Downtime
By
Al Sacco
Three Tips for Speedy Recovery of BES-Related Issues
- Quickly Identify Scope of the Problem
It's important to quickly identify whether the problem is impacting a single user on a given BES, multiple users on a BES, all users on a BES or all users across all BES. Knowing the scope of the problem helps focus the troubleshooting steps you will take. - Develop an Early Warning System That Includes Common Problems
Proactively monitor a variety of performance and fault indicators across the BlackBerry infrastructure. Performance often degrades over a period of time before a full-blown outage occurs. Proactively identifying these performance degradations as they occur ensures that IT can quickly resolve issues before users are impacted. - Be Ready to Assemble a Cross-Functional Team to Resolve BlackBerry Issues
More often than not, the root cause of BlackBerry issues is somewhere outside the BlackBerry server. Develop formal processes to assemble cross-functional support teams for any BlackBerry outages to ensure that problems are quickly isolated and resolved. Team members should include representatives from BES, Exchange and network teams, at a minimum, and should ideally include representatives from the Active Directory and security teams.
BlackBerry Enterprise Server
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Everything BlackBerry with tips, news and reviews from our mobility expert Al Sacco.
