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Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions

November 17 at 11:00 am US/Eastern (GMT-5)

Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.

Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group

The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.

Honor your best senior team members - Apply for the CIO Ones to Watch Award

Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.

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RESOURCE CENTER
 
 
 
 

2007 to 2027: The Shapes of Things to Come in IT

We asked 20 people who understand the present and think about the future what the coming years may hold for IT, CIOs, business and (why not think big?) the whole human race.

 

September 28, 2007CIO

What Won’t Change

Gerald M. Weinberg
author of The Aremac Project, founder and host of the Amplifying Your Effectiveness Conference

The one thing I’ve learned from a half-century in the computer industry is that we can predict anything but the future. In other words, I predict that the future will surprise us, so to prepare for the future, we’d better stay adaptable.

Though the question “What’s coming?” seems to imply change, I feel somewhat safer predicting certain things that won’t change in the next 50 years because they haven’t changed in the past 50. First and foremost, human beings won’t change. They’ll continue to blunder around emotionally, failing to do what they know they ought to do when building and supporting computer systems. For that reason, the need for effective managers will not change, but it will grow more critical.

The Computer Industry

Joe Haldeman
professor at MIT, author of The Forever War, winner of three Hugo Awards and four Nebula Awards for science fiction

In some not-too-distant future, the computer industry will be as obsolete as the Old South’s “peculiar institution.” Once computers are self-aware and completely networked, they will do what benefits them, regardless of the desires of the mushy mortals who invented them.

The Customer Age

Paul Greenberg
author of CRM at the Speed of Light, President of The 56 Group

In order for CRM to have any future—meaning CRM as a strategy for customer engagement—the enterprises have to realize it’s time to cede control to the customers because the customers already have it. The ascension of wikis, blogs, podcasts, Web 2.0 and social networking, combined with the ability of the customer to easily acquire the products and services that they want from multiple places—whether it’s Best Buy, Circuit City or a local mom-and-pop shop, at roughly the same price and the same speed—have changed everything.

The move for companies is from a strategy of managing the relationship with customers to managing customer engagement so that the customer is not what we think of as a loyal customer but a customer advocate on behalf of the enterprise who can form a collaborative team. That’s a big shift in CRM.

The Thought Market
What does innovation really mean? Where do ideas come from? Some come from CIO Executive Editor Elana Varon’s Innovation and IT Strategy blog at advice.cio.com.

Companies have to realize that the customer ecosystem is utterly dominant. The hard part for companies is acting on that, being transparent and making marketing the start of a conversation, as opposed to a division that pushes out hype to capture the customer’s attention. This will take CRM into the whole 2.0 world, which it’s currently not in. It will take a lot of companies a long time to get there.

 
 
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Strategies for Tough Economic Times

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Informatica 9: What it means for the CIO?

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The Case for Data Protection for SMBs

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Enterprise Capture: Your Onramp to Business Process Automation

Date: Tuesday, December 15, 2009
Time: 11:00 AM PT/2:00 PM ET

Today more than ever companies are see...
 

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