A Tech Chief Reviews the Apple iPhone: My First 90 Days

Hugh Scott, a VP of IS for Direct Energy, tells how this year's mega-gadget fits into his personal life, and why it doesn't fit into his work life.

By Al Sacco , Hugh Scott

Wed, October 10, 2007CIO Hugh Scott loves his Apple iPhone. And Scott, VP of IS for the wholesale business unit of Direct Energy, a retail energy provider with annual revenue of $8 billion, knows mobile devices: His IT staff of 60 supports some 500 smart phones.

But even Scott, who seven months ago called himself a "dyed in the wool BlackBerry user," doesn't pretend the iPhone is perfect, especially for business users. Scott spoke with CIO's Al Sacco about why he rushed out to buy an iPhone, what the device's best and worst features are, and why Direct Energy doesn't plan to support it.

Hugh Scott
Hugh Scott

I suffer from gadget envy. And the gadgets I like best are the ones that nobody else has yet. So when I heard about the Apple iPhone, I decided immediately to get one. First of all, the thing is just so cool. I have to confess, I was an Apple fan long before the iPhone rumors began to circulate. I own three iMacs and three iPods. I love their intuitive user interfaces, and I love the way they look, from the flat, swivel screen iMac in my home office to the pulsing heartbeat on my wife's iBook that sits on our kitchen table.

Right off the bat, a few factors made me think I should wait on purchasing the iPhone: It's not a third generation (3G) device, the camera is only 2 megapixels and Apple would inevitably lower the price before the holidays--but as soon as I saw my first iPhone in "the wild," I ran out and bought the 8GB version. (Why would I want to have anything less?) It was July 2, less than a week after Apple released the device in the United States.

Like everyone else who eagerly awaited the iPhone's release, I had high expectations. Did the device live up to those expectations? Definitely.

At first I thought the iPhone was overpriced--though obviously not enough to keep me from dropping $599--but since Apple announced its refund credit, I now believe the iPhone is fairly priced. As an early adopter, I felt a little let down when Apple CEO Steve Jobs announced the price reduction. Now I realize Jobs did me a favor: I can use the $100 credit toward a new iPod nano for my wife's birthday!

Loading...
Mobile MarketSpace
White Papers
Fixed Mobile Convergence
Learn why your organization should implement and the benefits of an FMC solution. Learn more »
The CIO's Guide to Mobile Security
Learn about the key mobile computing security concerns when evaluating a wireless solution. Learn more »
Mobile Applications
Learn about the strengths of a wireless application and how they relate to your organization. Learn more »
Wireless in the Enterprise
A basic overview for those interested in evaluating a wireless enterprise solution. Learn more »
ROI Through Mobility
Realize the benefits of mobile CRM with the latest RIM offerings. Learn more »
Respond Faster and More Efficient
Read this case study about how Alagasco upgraded their system to smartphones and the benefits of it. Learn more »
 
SPONSORED LINKS
 

Taking the Service Desk to the Next Level

Why Data Loss is Increasing--and What You Can Do About It

Data Loss Prevention: A Better Way to Approach Security

Learn how to managing client systems in the enterprise.

Cloud Computing: Read about VMware's compelling vision & set of products

Enterprise PBX Buyer's Guide

Secondary Market Primer: Your Network at Half Price

Top-line Performance that's Bottom-line Efficient

Accenture: Outsourcing for uncertain times. Click to learn more.

White Paper: 8 Key Ingredients to Building an Internal Cloud

Read about virtualization and consolidation effort best practices

Building the Virtualized Enterprise with VMware Infrastructure

Top 10 Business and IT Drivers for the Wealth Management Sector

Bottom-Line Benefits of Virtualization

White Paper: The Building Blocks for Cloud Computing

Oracle's Application Grid Technical Demo

Next-Generation Application Servers and Infrastructure

Application Infrastructure at Enterprise Organizations

Achieving Business Agility with Application Grid

Learn about The Information Technology Infrastructure Library.

Achieving Pervasive Performance Management

Automating the Generation and Secure Distribution of Excel Reports

Reduce risk, gain agility. See how Progress can help your business.

Improve ROI, lower TCO and reduce energy consumption.

Introducing the new HP ProLiant G6 server family

Seven Ways ITIL Can Help You in an Economic Downturn

Maximizing the Business Value of the PC Infrastructure

Communications and Collaboration Needs at Business Organizations

Using Open Source to Deploy Web Applications

Mid-Sized Company CIO Community: infoBOOM!

Enterprise PBX Comparison Guide

Getting Value from Outdated Networking Equipment

Accenture IT Consulting: Logical meets technological. More . . .

Stop Application Fraud at the Source with Device Reputation

Learn about the VMware vSphere (TM) & Intel (R) Xeon (R) Processor 5500 Series

Learn how a virtualized enterprise can help your company reduce costs

Why Isn't Server Virtualization Saving Us More?

8 Key Ingredients to Building an Internal Cloud

Data Center Optimization: Three Key Strategies

A CIO Executive Guide: Cloud Computing Looms Big on the Horizon

Oracle WebLogic Server Technical Demo

Data Grids and Service-Oriented Architecture

Achieving the Impossible: Unlimited Application Scalability

A Middleware Foundation for Application Grid

Tips for successful virtualization management.

Smart Decisions: The Role of Key Performance Indicators

Gartner Shares Predictions for 2009

64-page prescriptive guide to security, compliance, and IT operations.

Get Google Enterprise Search for your business information.

Accenture IT Consulting: Enabling high performance. More...

 
 
RESOURCE CENTER