Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Social Responsibility's Strategic Benefits
December 15, 11:30 AM - 12:30 PM US/Eastern (GMT-5)
Join Ed Granger-Happ, CIO of Save the Children, for a discussion of how creating an organization that is socially responsible improves staffing, retention, leadership development and overall corporate health.
Working With and Communicating to Your Board of Directors
January 13, 2009, 4:00 PM - 5:00 PM US/Eastern (GMT-5)
CIO panelists who will share tips and experiences working with their boards: Twila Day of SYSCO; Jeff O'Hare, West Corp.; Marc West, formerly with H&R Block.
IT's Role in Growing Mid-Market Companies
January 14, 4:00 PM - 5:00 PM ET (GMT-5)
Mid-market Council members will share their companies' stories and challenges in driving or coping with growth. Panelists represent Veterinary Pet Insurance, Medicis Pharmaceutical, and Intrax Cultural Exchange.
Learn more about the CIO Executive Council »
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December 01, 2005 — CIO —
A good inventory system is crucial for retailers, says retail historian Robert Spector. If they don’t have one, they won’t be able to forecast demand or replenish merchandise with any accuracy, and that will result in stockouts.
Daniel Corsten, vice director of the Kuehne-Institute for Logistics at the University of St. Gallen in Switzerland, says the average percentage of merchandise that’s out of stock in stores is 8.3 percent, which he adds, is high. He says retailers can improve their earnings per share by up to 5 percent by reducing the number of out-of-stocks. Sam Israelit, a partner with management consultancy Bain & Co., concurs: “Anything you can do to make sure you have the right product for the right price on the shelf when the customer wants it will improve retailers’ performance and growth prospects.”
Corsten and three operations experts from The Wharton School at the University of Pennsylvania found that customer satisfaction is partially driven by inventory availability—that is, when shoppers actually find exactly what they’re looking for on store shelves—which makes nailing inventory on the head a core competency for retailers. “Companies that invest in supply chain technology to reduce out of stocks are seeing significant benefits in the form of customer loyalty,” says Israelit.
© 2008 CXO Media Inc.
Akamai Helps Improve Web-Enabled SAP Performance
The Customer Communications Management Platform - Key Functionality and Best Practices
Business Process Utility: Accelerating Change Through Standardization
Ovum Navigator: Applications Outsourcing
Cognizanti
Cognizanti Issue 2
The customer relationship becomes more personal: A fresh look at the impact of customer intimacy
Thought Leadership: The Changing Face of Outsourcing
Raising the Bar on Business Service Delivery: Best Practices in Application Performance
Customer Hubs Deliver on the Failed Promises of CRM
CIO Viewpoints on Exchange 2007 Risks and Mitigation Strategies
SOA Brings Backend Systems into the Future, Rapidly and Successfully
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Judgment Favors Novell in Ongoing SCO Case
Spyware Case Finally Closed for Teacher Julie Amero
SAP to Bring Unified Interface Across Apps Suite
Symantec Sees Spike in Dangerous Microsoft Attacks
Palm Lays Off Workers
U.S. Needs More Broadband Competition, Expert Says
Microsoft to Launch IE8 in First Half of '09
VMware Security Chief Leaves to Run OpenDNS
Confidential Customer Details Exposed on Qantas Site
'Vista Capable' Lawyers Want Ballmer to Testify
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