Online Shopping: How to Get the Impulse Purchase
This year, e-commerce merchants must turn e-mail, pop-ups and website marketing into spontaneous sales.
Amazon.com, for example, is known for seeming to know you, making product recommendations based on buying histories. Order Ronnie: The Autobiography by Rolling Stones guitarist Ron Wood and at next log-on, surmising you like senior citizen rock icons, Amazon suggests Raising Sand, the new album Robert Plant made with Alison Krauss.
By using business intelligence tools to analyze data about individual shoppers and those who have made similar purchases, Amazon finds relationships between products and buying behaviors.
“The concepts of scent in shopping and online relational tools are aligned,” Girvin says. “They reach into the psyche of the shopper and evolve them to a new experience.” Indeed, this shopper probably will buy Plant’s new record.



