County Rife with Identity Theft Reconsiders Online Records

CIO — In 1997, Arizona’s Maricopa County (which includes Phoenix) became the first government entity in the nation to post public records online. The decision to post a blizzard of records, including land purchases, election information, tax information, divorce cases and much more, garnered praise from the local press and won Maricopa a place in the Smithsonian’s prestigious National IT Innovation Collection. But it has come back to bite the county in a most unpleasant way: Maricopa now claims the highest rate of identity theft in the nation, and local IT officials say the two statistics are inextricably linked.

“People have gone online and been able to find information like names, addresses, social security numbers, financial data and [information about] divorce and civil suits,” said Richard Dymalski, principal IT consultant to Maricopa County in a recent interview. “And that’s a dangerous thing.”

Maricopa County, Dymalski says, is now rethinking its kitchen-sink approach to online records, and its departments have begun the time-consuming task of redacting sensitive information on its website and deciding what kind of information should go online in the future. Maricopa’s ordeal is sparking a growing debate among municipalities and states nationwide over what kind of public data should be posted online and in what form.

“This is not just a Maricopa and Arizona problem,” said Dymalski, alluding to the fact that Arizona ranks the highest in identity theft of any state in the nation. “This is a national problem.”

Before the Internet, if people wanted information on tax, land, election, divorce or civil suit records, they would have to mosey on down to their local county registry, fill out a form with their name and hand it to the clerk. Beginning in the late 1990s, county clerks realized they could streamline their workloads considerably if they put all those pesky public records online. But few municipalities considered the fact that there was sensitive personal information about individuals hidden in those records, including names, addresses, social security numbers, dates of birth, income and other demographic data, signatures, political affiliations (Democrat or Republican) and whether someone had recently obtained a divorce and under what less than savory circumstances.

Such information, which can be plucked from anywhere in the world just by going online to county sites like Maricopa’s, was ripe for abuse by identity thieves. Combine that with the fact that Phoenix has the second highest rate of methamphetamine abuse in the nation (with a large number of meth addicts who need cash quick) and a high number of illegal immigrants searching for fake identities, and you have a recipe for disaster. “Arizona offers a climate unusually conducive to identity theft,” wrote Andrew Thomas, the Maricopa County Attorney in an editorial in The Arizona Republic earlier this year.

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