Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Mid-Market CIO Panel: Tips and Techniques for Improving Vendor Relationships
July 15, 4:00 PM - 5:00 PM U.S./Eastern (GMT-4)
We'll highlight relationship priorities and best practices identified in a Council study, and we'll interact with a CIO panel on the approaches they've used to improve strategic vendor partnerships.
Secrets of Successful Vendor Contract Negotiations for the Mid-Market
Sept. 10, 2009, 11:00 AM - 12:00 PM U.S./Eastern (GMT-4)
On this free public Council teleconference, Matthew A. Karlyn, attorney at Foley & Lardner in Boston, will share tips on negotiating tactics and new, creative contract terms to help mid-market CIOs make better deals.
Executive Competencies Assessment Tool
Assess Your Business Leadership Skills with the Council's new benchmarking tool. Rate yourself in change leadership, strategy, customer focus and more.
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The Major Players in the On-Demand CRM Game
On-Demand CRM OnlyEntellium: Includes functionality for sales-force automation, marketing automation, and service and support.iRadeon: Focused on sales-force automation.NetSuite: Includes functionality ...
January 15, 2006 — CIO —
On-Demand CRM Only
Entellium: Includes functionality for sales-force automation, marketing automation, and service and support.
iRadeon: Focused on sales-force automation.
NetSuite: Includes functionality for sales-force automation, marketing automation, and service and support. Also offers integrated functionality for financial management, e-commerce and other enterprise operations.
Salesforce.com: Includes functionality for sales-force automation, marketing automation, and service and support. Also partners with other companies to provide more specialized functionality for HR, finance, health care and e-commerce.
SalesNet: Focused on sales-force automation.
On-Demand and On-Premise CRM
Kana: Focused on customer service and service-resolution management.
Microsoft: Provides sales-force automation, marketing automation, and service and support functionality predominantly for small and mid-market companies. Currently offers on-demand solutions only through its partners.
RightNow: Provides functionality for customer service, sales-force automation and marketing automation.
Siebel CRM (now owned by Oracle): Provides a suite of solutions for marketing automation, sales-force automation, call center and service, self-service and e-billing, customer-order management and partner management. Siebel’s on-demand solution provides functionality for contact center, sales-force automation, marketing automation, and service and support.
On-Premise CRM Only
mySAP CRM: Includes functionality for marketing, sales, service, e-commerce, contact center, and channel management.
Onyx: Provides marketing automation, sales-force automation, service and support, contact center, partner-relationship management and customer-performance management.
Oracle: Has basic functionality for sales-force automation, marketing automation, and service and support.
PeopleSoft: Offers functionality for sales, service and marketing, as well as analytics and vertical-specific solutions.
SalesLogix: Includes functionality for sales, marketing, customer service and support for small to midsize businesses.
Source: Nucleus Research
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