Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Social Responsibility's Strategic Benefits
December 15, 11:30 AM - 12:30 PM US/Eastern (GMT-5)
Join Ed Granger-Happ, CIO of Save the Children, for a discussion of how creating an organization that is socially responsible improves staffing, retention, leadership development and overall corporate health.
Working With and Communicating to Your Board of Directors
January 13, 2009, 4:00 PM - 5:00 PM US/Eastern (GMT-5)
CIO panelists who will share tips and experiences working with their boards: Twila Day of SYSCO; Jeff O'Hare, West Corp.; Marc West, formerly with H&R Block.
IT's Role in Growing Mid-Market Companies
January 14, 4:00 PM - 5:00 PM ET (GMT-5)
Mid-market Council members will share their companies' stories and challenges in driving or coping with growth. Panelists represent Veterinary Pet Insurance, Medicis Pharmaceutical, and Intrax Cultural Exchange.
Learn more about the CIO Executive Council »
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January 15, 2006 — CIO —
In 2003, executives at Raytheon Missile Systems decided they needed a plan to transfer knowledge between subject-matter experts and less experienced employees. Even without the problem of impending retirements, “You can never guarantee that people will be in the same place forever,” says Mary Contini Gordon, Raytheon’s manager of innovation services.
Gordon, with help from Sheryl Lain-Young, project manager for retaining corporate knowledge, created a pilot program that partners a senior technical expert with a junior colleague. A coach then helps the two work together. The first challenge was to find experts, who were identified by an executive coach. The experiences of Raytheon and other companies trying this approach shows that in most cases, subject-matter experts are eager to share their knowledge. Here are some tips to encourage your more experienced experts to get involved in mentoring and other types of knowledge-sharing programs:
n Let them know how much they are valued. Experts are usually proud of their work. When the company recognizes them and singles them out as valued employees, they are often more than willing to pass along knowledge that will help them leave a legacy of their work.
n Get support from top management. Even employees who are getting ready to retire may feel overworked and overprogrammed, leaving little time for meetings with junior staffers. If they are given the time or are relieved of some other tasks, they will not feel that it’s an added burden.
n Let the experts help design the knowledge-sharing program. Depending on the area of expertise, older and younger employees may work side by side, but in other cases they may have to work from separate offices and meet regularly in person or by phone.
© 2008 CXO Media Inc.
IT Service Management: Metrics That Matter
Operational Excellence Is Key to Maximizing IT Investments
Configuration Assessment: Choosing the Right Solution
Beat your competition to the punch with faster, more cost-effective product lifecycle management.
Service Dependency Mapping
Business Process Utility: Accelerating Change Through Standardization
Constructing Partnerships That Work
Remote Infrastructure Management - What Your Peers are Thinking
The Power of Telepresence
IT Risk Management: Preparing for the Perfect Storm
IT Cost Transparency & Performance Management for Optimizing IT
Grassroots Data Governance with SAP MDM
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Court Puts CSIRO Wi-Fi Injunction on Hold
Adobe Says it Will Cut 600 Jobs, Lowers Revenue Guidance
Consolidation May Hit Worldwide PC Market, IDC Says
Networking Glitch Knocks Yahoo Offline for Some
Entellium Files Bankruptcy, Intuit Eyeing Assets
Forrester: How to Squeeze Your Vendors
Security, Civil Liberties Experts Question Data-Mining
Microsoft Tools Build Bridge Between OpenXML, Other Formats
Microsoft Market Share Slips: Pressure's On for Windows 7 and IE8
Shoppers Opened Their Wallets on Cyber Monday
Just the basics, please. Sometimes we all need a refresher or we need to make sure our team and our colleagues are all on the same page.
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