U.S. Businesses Pay as Much as $693 in International Cellular Roaming Fees Per Traveler, Per Trip

Each time employees of U.S. companies travel overseas for work, they're racking up international mobile phone roaming charges as high as 12 times the average monthly wireless bill, according a recent study.

Wed, January 23, 2008CIO U.S. enterprises are spending up to $693.50 on international cellular roaming charges each time an employee takes a business trip overseas, according to a study released today.

That's equivalent to a year of average monthly wireless bills, says research firm Harris International, which conducted the survey on behalf of Brightroam, a provider of products meant to help firms reduce international mobile phone roaming costs.

Roughly 15 percent of the U.S. global workforce travels overseas at least once a year, so businesses with more than 10,000 employees are currently shelling out upwards of $1 million for international cellular roaming annually, according to Brightroam.

"Wireless expenses are raging out of control for enterprises," said Joe Basili, vice president of research with the Association of Telecom Management Professionals (AOTMP), in a statement. "Telecom expense management is an issue that is rising to the forefront for most organizations and it's their number one priority for 2008."

The study was conducted online between November 28, 2007 and December 27, 2007, and it included responses from 830 respondents who had previously agreed to participate in Harris International studies. Of those respondents 212 were telecom decision makers and 618 were business travelers.

Additional study findings included:

  • Eighty-nine percent of respondents think international roaming costs are too expensive, but only 39 percent have plans to switch to an alternative service provider.
  • Roughly one third of the telecom decision makers who participated in the study said their employees expense international roaming charges instead of using some form of centralized billing system.
  • Cellular coverage, call quality, airtime rates and convenience are the top four factors enterprises consider when choosing a roaming service provider.
  • European countries are currently the most popular destination for business travelers (52 percent) followed by Asian countries (16 percent).
  • Eighty percent of respondents said cell phones or smartphones are the most commonly used communications tool for their employees who travel overseas, and 57 percent of all calls placed during these trips are made using such devices.
  • Half of all calls made by U.S. business travelers overseas are calls back to the States. And roughly two-fifths of the remaining calls are to other destinations within the same country.
Loading...
Mobile MarketSpace
White Papers
Fixed Mobile Convergence
Learn why your organization should implement and the benefits of an FMC solution. Learn more »
The CIO's Guide to Mobile Security
Learn about the key mobile computing security concerns when evaluating a wireless solution. Learn more »
Mobile Applications
Learn about the strengths of a wireless application and how they relate to your organization. Learn more »
Wireless in the Enterprise
A basic overview for those interested in evaluating a wireless enterprise solution. Learn more »
ROI Through Mobility
Realize the benefits of mobile CRM with the latest RIM offerings. Learn more »
Respond Faster and More Efficient
Read this case study about how Alagasco upgraded their system to smartphones and the benefits of it. Learn more »
 
SPONSORED LINKS
 

Taking the Service Desk to the Next Level

Why Data Loss is Increasing--and What You Can Do About It

Data Loss Prevention: A Better Way to Approach Security

Learn how to managing client systems in the enterprise.

Cloud Computing: Read about VMware's compelling vision & set of products

Enterprise PBX Buyer's Guide

Secondary Market Primer: Your Network at Half Price

Top-line Performance that's Bottom-line Efficient

Accenture: Outsourcing for uncertain times. Click to learn more.

White Paper: 8 Key Ingredients to Building an Internal Cloud

Read about virtualization and consolidation effort best practices

Building the Virtualized Enterprise with VMware Infrastructure

Top 10 Business and IT Drivers for the Wealth Management Sector

Bottom-Line Benefits of Virtualization

White Paper: The Building Blocks for Cloud Computing

Oracle's Application Grid Technical Demo

Next-Generation Application Servers and Infrastructure

Application Infrastructure at Enterprise Organizations

Achieving Business Agility with Application Grid

Learn about The Information Technology Infrastructure Library.

Achieving Pervasive Performance Management

Automating the Generation and Secure Distribution of Excel Reports

Reduce risk, gain agility. See how Progress can help your business.

Improve ROI, lower TCO and reduce energy consumption.

Introducing the new HP ProLiant G6 server family

Seven Ways ITIL Can Help You in an Economic Downturn

Maximizing the Business Value of the PC Infrastructure

Communications and Collaboration Needs at Business Organizations

Using Open Source to Deploy Web Applications

Mid-Sized Company CIO Community: infoBOOM!

Enterprise PBX Comparison Guide

Getting Value from Outdated Networking Equipment

Accenture IT Consulting: Logical meets technological. More . . .

Stop Application Fraud at the Source with Device Reputation

Learn about the VMware vSphere (TM) & Intel (R) Xeon (R) Processor 5500 Series

Learn how a virtualized enterprise can help your company reduce costs

Why Isn't Server Virtualization Saving Us More?

8 Key Ingredients to Building an Internal Cloud

Data Center Optimization: Three Key Strategies

A CIO Executive Guide: Cloud Computing Looms Big on the Horizon

Oracle WebLogic Server Technical Demo

Data Grids and Service-Oriented Architecture

Achieving the Impossible: Unlimited Application Scalability

A Middleware Foundation for Application Grid

Tips for successful virtualization management.

Smart Decisions: The Role of Key Performance Indicators

Gartner Shares Predictions for 2009

64-page prescriptive guide to security, compliance, and IT operations.

Get Google Enterprise Search for your business information.

Accenture IT Consulting: Enabling high performance. More...

 
 
RESOURCE CENTER