Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »

CIO Executive Council

A Peer-Advisory Service and Professional Association for CIOs

Webcast: In the Google Apps Cloud: How to Achieve Your Business Objectives

Dec 3rd, '09, 1 - 2 pm US/Eastern (GMT-5)

Join Council member Brent Hoag, Director, Global IT, at JohnsonDiversey, as he discusses the adoption of Google Apps which has helped meet four corporate goals; sustainability, simplification, increased employee productivity and global collaboration.

Webcast: Collaboration Initiatives: Benchmarks & Best Practices

Dec 15th, '09, 4 - 5 pm US/Eastern (GMT-5)

Join Council members Ruth Thorpe, VP & CIO at the U.S. Pharmaceutical Operations of Sanofi-Aventis, and Gary Kuyper, CIO at Bethany Christian Services, as they speak about their collaboration initiatives and experiences in how and why they chose the social networking and collaboration tools they are using and their business goals for collaboration, and facing culture change challenges.

Data Overview: Collaboration Initiatives Field Guide: Benchmarks & Best Practices

This appendix to the Council Field Guide provides an analysis which discusses benchmarks for collaboration IT implementation costs, adoption rates and payoffs. The overview identifies top IT and business goals and satisfaction rates for collaboration initiatives as well as best practices and lessons learned for implementing collaboration IT.

More / Register »

Learn more about the CIO Executive Council »

RESOURCE CENTER

buy a link »

Forum

Models for Global IT Governance

You need a governance model for managing a global IT organization that supports clear decision making, oversight and visibility into what's happening across time zones and continents.

Central Versus Local Versus Distributed

The fundamental consideration in global governance is the control model. Should IT authority reside centrally, locally or incombination? There's no perfect model; one that works at one stage in a company's lifecycle may be a poor fit in another. However, most of the CIOs interviewed for the Council's playbook use a centralized model. That means the corporate CIO and the senior leadership team are responsible for decisions such as IT strategy, project prioritization, system selection and application development methodologies.

Danger Signals

How do you know when you don't have enough governance?

You see costs rise due to duplication of effort.
The time and money required to maintain any particular local system exceed what it would cost to maintain a global one.
You discover "surprise" systems running in remote locations.
Local business units are not following governance processes or guidelines when initiating projects.
Your local business partners grow dissatisfied and stay dissatisfied.
You have consistent difficulty hiring top talent in remote locations.
High employee turnover or low morale exits in the remote locations.
Staff complain that they can't get things done or that they feel caught up in bureaucracy and constantly changing priorities.

-R.P.

When significant local control is granted, the model becomes a hybrid in which enterprise standards and global systems are controlled centrally, but local IT management is responsible for selecting and managing some systems. A distributed model places nearly all authority at the local level, perhaps with some financial support systems or e-mail provided by headquarters. Purely local, decentralized control was the least-used governance model among the Council sources, although it gains traction as companies grow into diverse regions.

How to Choose

One simple way to think about your governance model is "centralize for efficiency, decentralize for effectiveness," says Michael Pilkington, former CIO of Brussels-based Euroclear. When considering a governance model, it's important to understand the operating mode of the business you're supporting. For example, does the company care about alignment across regions? At Motorola, alignment is critical, says Cathie Kozik, corporate vice president of supply chain IT. Given that, Motorola has gravitated toward centralized IT governance.