Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
June 17, 11:30 AM - 12:30 PM U.S./ET (GMT-4)
Larry Bonfante, CIO of the U.S. Tennis Association, will discuss the skills and approaches that your rising IT leaders must learn to be effective in an executive capacity.
How to Handle Your New CEO: Managing Turnover at the Top
June 18, 11:00 AM - 12:00 PM U.S./Eastern (GMT-4)
Turbulent times have increased turnover at the top. Find out what Council CIOs have done to "break in" new CEOs—build relationships, set expectations, educate on the role of IT.
Mid-Market CIO Panel: Tips and Techniques for Improving Vendor Relationships
July 15, 4:00 PM - 5:00 PM U.S./Eastern (GMT-4)
We'll highlight relationship priorities and best practices identified in a Council study, and we'll interact with a CIO panel on the approaches they've used to improve strategic vendor partnerships.
Executive Competencies Assessment Tool
Assess Your Business Leadership Skills with the Council's new benchmarking tool. Rate yourself in change leadership, strategy, customer focus and more.
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April 01, 2006 — CIO —
While the dichotomy between IT and “the business” should be archaic by now, it is alive and well at the executive table. Despite this bias, a growing number of CIOs are moving from the head IT spot into operations, marketing and other roles that rank as bona fide business leadership. Here are four ways to cross the great divide.
1. Move into operations. More than any other executive, CIOs know the nuts and bolts of a company, which makes operations the perfect pathway into the business. When Mike Palmer, now CIO and executive vice president of supply chain management at Allied Office Products, came to Allied in 1998, he was viewed as “strictly an IT guy, with my hands in the network, the hardware and the software,” he says. To shake off that image, he became “a good translator, taking the black magic out of IT,” through patient and open communication with the line-of-business executives. In 2003, Palmer saw the opportunity to formalize this translator role. “Our company had developed silos around customer service, IT, sales and the warehouse; one team didn’t know what the other was doing,” says Palmer. “So I came up with the sell for why all of the silos should report to me, put it into a PowerPoint presentation, got my CEO on board and got the job.”
2. Take on strategic planning. Jeff Chasney was hired as a turnaround CIO for CKE Restaurants in April 2000. He completed the job in roughly one year, so his CEO handed him a messy accounting department to straighten out. After he spent several months turning around that department, his CEO asked him what he wanted to do next. “As CIO I have the advantage of knowing how all of the company’s pieces fit together,” says Chasney. “I am well-positioned to help plan where this company is going rather than having to fix the problems that come from a lack of planning.” In 2002, he added executive vice president of strategic planning to his CIO title. He has found it to be an excellent match with his CIO skills. “CIOs are spatial thinkers and masters at design, analysis and getting the big picture,” says Chasney. “Those are the skills you need in strategic planning.”
3. Become a sales leader. In January 2003, Tim Wright became CIO and CTO of Geac, a Canadian enterprise software company. From day one, he had a plan: help the company improve sales, which would allow the board of directors to see the CIO role as something other than G&A. “The sales organization had no way of capturing sales activity, so the business leaders had a hard time forecasting; it was a highly visible problem,” says Wright. “I told them that I would solve their pipeline and forecasting challenges. I let them know that I would own the problem.” He contracted with Salesforce.com for a CRM solution and offered to accompany the sales team when they wanted an executive presence on a call. “When the chief executive of our international operations left in 2004, I was the lead candidate,” says Wright, who in May 2004 was promoted to chief executive of Geac’s Asia-Pacific, Europe and Middle East operations, while keeping his CTO title. “There were dissenters on the board who argued that I had never had a sales role, but the CEO pointed to Salesforce.com and the accounts I had helped to close. In the end, I won the vote.”