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7/3/2008 11:43:06 AM
David Farris, IT manager at the U.S. Department of Agriculture's Animal Plant Health Inspection Service, has been working for five years to change ...
Using ITIL to Drive Business Innovation6/16/2008 8:46:25 PM
While Information Technology has become increasingly essential to continuing business operations, IT environments have simultaneously increased in ...
Effective ITIL V3 Means Tons of Training12/21/2007 11:41:42 PM
In its latest incarnation, ITIL is raising vexing questions for IT professionals contemplating adopting it within their companies. The problem? A ...
8/15/2008 6:44:45 PM
Computerworld
The following organizations offer resources that can help organizations form a comprehensive e-records management policy: ARMA International, the ...
ITIL v3: Five ways to make it work for you4/17/2008 12:13:38 AM
Computerworld
It's been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT ...
Increasing adoption of ITIL is making resistance futile9/18/2007 8:31:26 PM
Computerworld
David Farris, IT manager at the U.S. Department of Agriculture's Animal Plant Health Inspection Service, has been working for five years to change ...