IT Problems Hit Heathrow Terminal 5 Opening

Fingerprinting stopped and baggage system breaks down.

By Leo King

Thu, March 27, 2008Computerworld UK The opening of Heathrow's £4.3 billion (US$8.6 billion) Terminal 5 Thursday has been marred by problems with two major IT systems.

The introduction of fingerprinting was brought to a halt just hours before the new state-of-the-art terminal opened, following data protection concerns raised by the Information Commissioner's Office.

The ICO has begun an investigation into data protection and the new fingerprinting system, focusing on passengers transferring on to domestic flights at T5.

In a statement, an ICO spokesperson explained: "We have concerns about the routine collection of fingerprint information from passengers and we will require reassurance from [Terminal 5 operator] BAA that the data protection implications of the proposals have been fully addressed.

"We will be weighing up the security benefits of the scheme against the impact on privacy and asking what other, less intrusive alternatives have been considered."

A spokesperson at BAA said passenger photos would be taken "temporarily" instead, adding: "We will be working closely with the Information Commissioner and the Home Office over the next few weeks to agree the best approach going forward."

Not long after BAA announced it would not fingerprint passengers, a sophisticated IT system aimed at cutting baggage handling times broke down. According to reports, arriving passengers were left stranded for up to two and a half hours, while "technical" problems were resolved to enable BAA to return their luggage.

The baggage problems will come as an embarrassment to the airport operator which has long touted the system's benefits. It was designed to process up to 12,000 bags per hour, and more than 400,000 hours of software engineering went into developing it.

Fingerprinting is one of many hi-tech systems being used at the new terminal, which is entirely dedicated to BA flights. BA said the use of technology would help reduce the passenger congestion problems suffered by the airport's other main terminals which are running at more than capacity, as well as assisting baggage handling and check-in.

The terminal has cost BA and the British Airports Authority £4.3 billion to build and outfit. BA says it spent £75 million on technology, while BAA invested a further £175 million.

heathrow

Loading...
Security MarketSpace
Practical Approaches for Securing Web Applications
Enterprises understand the importance of securing web applications to protect critical corporate and customer data. What many don't understand, is how to implement a robust process for integrating security and risk management throughout the web application software development lifecycle. Learn more »
An Executive's Guide to Web Application Security
Since so many Web sites contain vulnerabilities, hackers can leverage a relatively simple exploit to gain access to a wealth of sensitive information, such as credit card data, social security numbers and health records. It's more important than ever to examine your Web application security, assess your vulnerability and take action to protect your business. Learn more »
Web Application Vulnerabilities
Security managers may work for midsize or large organizations; they may operate from anywhere on the globe. But inevitably, they share a common goal: to better manage the risks associated with their business infrastructure. Increasingly, Web application security plays a significant role in achieving that goal. Learn more »
Retooling IT for a Mobile Workforce
Check out this research note from IDC for guidance. Learn more »
Today's Risky Data Environment
This paper explains how an IT and security service provider can provide a practical, manageable and reliable solution. Learn more »
Business Continuity - Are You Always Open for Business?
This Oracle business brief explains how mid-sized can improve performance by creating an IT infrastructure that makes working faster, easier and more effective. Learn more »
 
SPONSORED LINKS
 

Making Consumer Two-Factor Authentication Simple and Cost-Effective

Mining the Cloud to Ease the Enterprise Compliance Burden

Solve Five Key IT Security Challenges with Cloud-Based Authentication

White Paper: Managed Security for a Not-So-Secure World

Secure Email and Web-Based Communication from Evolving Attacks

WagerWorks Takes Fraudsters Out of the Game using iovation

White Paper: A Security Blueprint Delivered From within the Network

Return on Information: Google Enterprise Search pays you back

Cut Costs & Green Your IT Operations with PC Power Management

White Paper: 4 Customer Service Myths

White Paper: Improve Agility with Operational Responsiveness

White Paper: Legacy Tools: Not Built for the Helpdesk

Taking a Seat at the Executive Table: The Reality of Virtualization

White Paper: Next Generation Remote Infrastructure Management

Seven Design Requirements for Web 2.0 Threat Protection

Increase UPS efficiency without sacrificing protection.

Learn how advanced forecasting tools can deliver significant business results for global corporations.

Lower IT Costs with Oracle Database 11g Release 2

White Paper: Visibility and the New Normal of Mobile Work

Taking the Service Desk to the Next Level

Learn about The Information Technology Infrastructure Library.

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

Top Five CIO Challenges

Authentication as a Service by Forrester Research

Cloud-Based Authentication for Next-Generation Extranets

Mobile Security: The Essential Ingredient for Today's Enterprise

IDC White Paper: CCM for IT Compliance and Risk Management

Keeping Your Members Safe from Online Scams and Predators

Learn about the growing threat of insider data theft.

Upgrading to VMware vSphere with vWire

Maximizing website Return on Information with high-quality search

See how AT&T can help protect your network.

Webcast: Unleashing the Power of Customer Data

White Paper: 5 Best Practices for Smartphone Support

Global Research: CIOs Weigh In On Virtualization

5 Key Virtualization Management Challenges

The Total Economic Impact of Network Security Intrusion Prevention

Generation Remote Infrastructure Management - Changing the Paradigm

Cloud-Based Email Management: Opinion Shifts In Favor

eBook: How Can You Make Your People Productive Anywhere?

Achieving Business Agility with Application Grid

Ready to virtualize tier one applications? Check your virtualization maturity.

Seven Ways ITIL Can Help You in an Economic Downturn

Tips for successful virtualization management.

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Streamline IT Costs. Boost Performance with WAN Optimization.

 
 
RESOURCE CENTER