9 IT Department Nightmares

In the spirit of Halloween, Adam Stewart, the Vice President of Engineering at Autotask, outlines the most frightening aspects of working in IT.

Spider on money roll

Money, money, money

Trying to justify the cost of redundant equipment (which helps increase reliability) to non-IT pros. 

“Yes, there is a significant upfront cost to this implementation, but preventing an outage will save us money in the long run.”

(Read about more IT nightmares in 7 service requests that make IT support folks cry)

Two apples

Backup corruption

Finding out that the data backup you are now relying on is indeed corrupted and worthless.


Clock of doom

Unrealistic deadlines

Trying to obtain an international MPLS circuit in less than six months (yeah, right). 

Panicked worker

Lapses (no, not in judgment - although those are scary, too)

Realizing that you lost a production interface, and then learned that your SMARTNET agreement lapsed a week ago.

Black out with flashlight

Power loss

Three words. Production System Outage. 

Medieval gate

Uncontrollable barriers

Troubleshooting an international circuit across multiple carriers, time zones and languages.

“How do you say “escalate” in Mandarin?”

Money being burned

(Cuts to) money, money, money

Budget cuts and trying to determine which items in the CapEx budget are “non-essential.” 

Gravestone with QWERTY

Password death

Three more dreaded words. Password Expiration Day.

Tropical storm

Disaster preparedness?

Crossing your fingers that the instructions you gave your data center manager about disaster prevention procedures made sense…as a hurricane is forming off the coast.