9 IT Department Nightmares

In the spirit of Halloween, Adam Stewart, the Vice President of Engineering at Autotask, outlines the most frightening aspects of working in IT.

Spider on money roll
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Money, money, money

Trying to justify the cost of redundant equipment (which helps increase reliability) to non-IT pros. 

“Yes, there is a significant upfront cost to this implementation, but preventing an outage will save us money in the long run.”

(Read about more IT nightmares in 7 service requests that make IT support folks cry)

Two apples
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Backup corruption

Finding out that the data backup you are now relying on is indeed corrupted and worthless.


Clock of doom
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Unrealistic deadlines

Trying to obtain an international MPLS circuit in less than six months (yeah, right). 

Panicked worker
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Lapses (no, not in judgment - although those are scary, too)

Realizing that you lost a production interface, and then learned that your SMARTNET agreement lapsed a week ago.

Black out with flashlight
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Power loss

Three words. Production System Outage. 

Medieval gate
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Uncontrollable barriers

Troubleshooting an international circuit across multiple carriers, time zones and languages.

“How do you say “escalate” in Mandarin?”

Money being burned
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(Cuts to) money, money, money

Budget cuts and trying to determine which items in the CapEx budget are “non-essential.” 

Gravestone with QWERTY
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Password death

Three more dreaded words. Password Expiration Day.

Tropical storm
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Disaster preparedness?

Crossing your fingers that the instructions you gave your data center manager about disaster prevention procedures made sense…as a hurricane is forming off the coast.