Shadow IT sounds like a dirty little secret. Handled well, it can be much more than that.
When a tech-savvy user -- often a self-appointed one -- builds or buys technology for more than just personal use, that’s shadow IT.
We’re talking spreadsheet templates for use within a workgroup, signing up with a SaaS vendor to make an application available for a department, contracting an outside IT services vendor to build custom software.
These end runs around IT may either put food in the company’s mouth or bite it in the behind. You just have to know how best to support it.
Here are 5 reasons IT should embrace shadow IT, and 5 ways for IT to make it thrive.