Implementing Best Practices for Mobility Management

There are three basic approaches for mobility management; most companies select mobile strategies that combine these approaches to meet the needs of target user segments.

Mobility strategies can vary depending on the needs and tasks of particular employee groups. As a result, developing policies and procedures for managing mobile devices has become increasingly challenging. There are three basic approaches, each with a different emphasis—control, user satisfaction and freedom of choice. Most companies’ mobile strategies combine these three approaches.

A control-driven approach addresses the key issues of service quality, suitable support, high security and low costs. This approach helps to manage devices, contracts, and applications in line with strict policies, and to monitor all activities. Employees are permitted to make few decisions, if any.

In a choice-driven approach, user satisfaction is the primary issue. A choice-driven approach is suitable when employees desire a wide selection of devices and have few requirements in terms of applications and services. While this approach provides only loose controls over the device portfolio, it does restrict services for security reasons.

Enterprises that offer an innovation-driven approach allow their employees greater autonomy. This strategy assumes that users are comfortable with technology, want to experiment with new applications and services to optimize processes, and require the freedom to make appropriate decisions. With this approach, the enterprise seldom refuses to authorize new devices, applications, or service requests, but does retain responsibility for critical issues such as security and data protection. Compliance with these requirements is more likely to be monitored via guidelines and policies than by limiting the technology deployed.

To evaluate these three approaches and determine which is best for your organization, it is important to compare what each approach offers in these critical areas:

  • Primary Goal
  • Application Portfolio
  • Typical Users
  • Choice of Devices
  • Focus on Standards
  • Allocation of Costs
  • Device Owner
  • Data Protection and Security

Download the Mobile Enterprise White Paper from T-Systems to access a table that compares the goals, applicability, and parameters governing how each approach creates, operates, and manages a mobility infrastructure. The white paper also addresses how to deploy a managed mobility solution and recommend best practices, including:  

  1. Develop policies for various employee groups
  1. Enable flexibility by supporting a large variety of devices
  1. Provide support for employees’ own devices
  1. Develop clearly defined policies governing who is responsible for mobility costs and to what extent
  1. Invest in a mobile device management solution or in a managed service
  1. Define processes for sourcing mobile devices, applications and services
  1. Implement high standards of security
  1. Ensure that data can be deleted via remote wipe
  1. Encrypt your data
  1. Store your data on a centralized enterprise content management portal
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