In a recent survey conducted by IDG Research Services, a resounding 77 percent of the respondents cited a desire to create a more flexible work environment as the primary goal behind implementing a UCC solution. This works hand in hand with the rapid growth of mobile devices penetrating the enterprise environment whether company- or employee-owned.
However, even as organizations work to integrate these devices, the full potential rarely extends beyond the power users. This does not have to be the case, especially considering the dramatic improvements in the user interface in recent years. By focusing on some of the key components enabled by a mobile UCC deployment, IT can spark the transition from simply enabled to truly empowered.
Culture-changing connectivity – With UCC installed, a mobile device becomes the single access point for all their business communication and collaboration needs. Users have real-time access to collaboration capabilities by everyone in the organization, regardless of location or device. Presence is a key component of this constant connectivity. By leveraging availability filters, presence management provides everyone in the enterprise with real-time status of team members.
Conferencing capabilities – Combined with presence, a comprehensive conferencing solution puts audio, web and video conferencing services at the users’ fingertips. Integrating the various conferencing capabilities into daily operations has the power to improve collaboration and information sharing among employees and with customers, partners and suppliers.
Unified messaging – Unified messaging enables users to manage voice mails, emails and fax messages from their mobile devices. From basic voice mail to advanced unified messaging, a full-featured and flexible messaging solution with a low total cost of ownership satisfies the diverse needs of the entire organization. Mobile UCC is all about providing full functionality with access to the corporate voice network and seamlessly retaining all of the communications features and functionality enjoyed at the office.
Indeed, mobility goes well beyond supporting the road warriors for today’s most progressive organizations. Instead, mobility centers on the organization’s desire to innovatively work in step with customers, partners and suppliers. And the properly equipped mobile device serves as the conduit.
As organizations continue to evolve in today’s mobile-first society, the pressure is on IT to provide training and demonstrate the potential beyond using the mobile device to check email and take the occasional call. Successfully deploying mobile UCC starts with training, grows with ongoing encouragement to utilize the various tools, and truly blossoms when user groups experiment and share their experiences with one another.