Three CIOs discuss how they showed IT's business value by measuring sales growth, customer impact and risk mitigation.
One Set of Metrics for All
Tim McCabe, SVP & CIO, Delphi: In the past, the most important metric in IT was system uptime. But as technology has become more commoditized, we now measure IT services in terms of the preservation, creation and foundation of business value, and we benchmark ourselves against those outcomes.
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