3 Strategies for How to Demonstrate IT's Value

These CIOs show IT's business value by measuring sales growth, customer impact and risk mitigation

Three CIOs discuss how they showed IT's business value by measuring sales growth, customer impact and risk mitigation.

One Set of Metrics for All

Tim McCabe, SVP & CIO, Delphi: In the past, the most important metric in IT was system uptime. But as technology has become more commoditized, we now measure IT services in terms of the preservation, creation and foundation of business value, and we benchmark ourselves against those outcomes.

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