CIOs who expand their role beyond the traditional purview of IT can significantly boost the bottom line by improving business processes. It requires CIOs to have business acumen and organizational skills, on top of technology prowess, but the result can be a more competitive and nimble business.
Business execs manage a complex set of processes within their departments and, as a result, don't have the bandwidth to comprehend the ever-changing process complexities in other departments.
CIOs, however, are in an ideal position to see the broad array of interactions among employees, customers and business partners--and identify opportunities for improvement across the entire enterprise. As Jim Stikeleather, chief innovation officer at Dell, puts it: "CIOs should know more about how the business runs than any other executive."
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