Barry Porozni recently discovered a critical omission in a company contract with a software-as-a-service vendor: There was no clause to cover key aspects of data migration when the deal ended.
That omission caused headaches as Porozni, CIO at The Reinvestment Fund, sought to move a cloud-based document-management and workflow system back on-site. Porozni says his company had to negotiate a price for a copy of its own data plus tools needed for the migration.
"You think a lot about the beginning. People do a good job with that," he says. "But you need to think about the end, too: data ownership, migration, what happens if I want to switch."