How to Create Collaborative IT Leaders

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How First Data is identifying, mentoring and leveraging IT staff who focus on teamwork and corporate goals.

The world of online payments is changing dramatically, and my team is on the front lines of customer service. Accordingly, as a leader at First Data, I need people on my team who are dedicated to transforming the organization.

Within Global Operations and Technology, we have established seven goals that guide us, including providing differentiated customer service and enabling and accelerating revenue growth. This leads to both internally and externally focused transformation initiatives.

We dedicated considerable resources to creating global sourcing capabilities in-house, which has saved more than $200 million over the last three years. Establishing a global development governance process now ensures that we are making and deploying improvements for our customers without disrupting their retail cycles.

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