Next Up: The Consumerization of Business Processes

Here are four paths toward improved processes for a more mobile enterprise and a transformed user experience.

The consumerization of IT is leading organizations to mobile-enable both their internal and customer-facing applications. While you're at it, you shouldn't miss the opportunity to completely rethink and redesign your business processes from the ground up, and even to invent entirely new business models.

You should think about how mobility can streamline business processes, reduce costs or even deliver entirely new services over the mobile channel. It may well be that you've already done the last item on that list, but if it's been a while, you need to recognize that today's smartphones and tablets are far more sophisticated and feature-rich, creating possibilities that weren't technically feasible just a few years ago.

What's possible with a mobile-oriented business process redesign? First of course, you can make a non-mobile process mobile -- bring the process to the place where the work actually gets done, potentially reducing the number of process steps. But you can also enhance an already mobile process by making it more automated.

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