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Mid-Market CIO Panel: Tips and Techniques for Improving Vendor Relationships
July 15, 4:00 PM - 5:00 PM U.S./Eastern (GMT-4)
We'll highlight relationship priorities and best practices identified in a Council study, and we'll interact with a CIO panel on the approaches they've used to improve strategic vendor partnerships.
Secrets of Successful Vendor Contract Negotiations for the Mid-Market
Sept. 10, 2009, 11:00 AM - 12:00 PM U.S./Eastern (GMT-4)
On this free public Council teleconference, Matthew A. Karlyn, attorney at Foley & Lardner in Boston, will share tips on negotiating tactics and new, creative contract terms to help mid-market CIOs make better deals.
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August 18, 2006 — CIO —
Many of the 4.1 million laptop batteries recalled by Dell on Monday will wind up in landfills around the world, but experts agree the environmental impact will be minimal.
Lithium ion batteries are benign compared to the toxic ingredients in other rechargeable batteries with nickel-cadmium or small sealed lead-acid chemistries. Those heavy metals include cadmium, mercury and lead, elements that cause human and environmental health threats when they leach into groundwater or filter into the air after incineration, according to the U.S. Environmental Protection Agency.
Recycling lithium ion batteries is easier to do. Dell is encouraging customers to return the potentially flammable batteries; the company will send a stamped envelope and address label to users who request a replacement battery.
But many customers will never take either step—claiming a new battery or returning the old one. Dell has not forecast the number of customers who will respond to the recall, but a spokeswoman suggested the 80/20 rule would apply, with 80 percent of customers making the change.
"We certainly do not advise people to throw away the old batteries; we’ve made it extremely easy to return them," said Anne Camden, a spokeswoman for Dell, of Round Rock, Texas.
The number of people who return the batteries could be much lower.
"When you offer people a US$50 or $100 coupon in a mail-in rebate, you get about 50 percent compliance. When you offer them a $30 coupon, you get about 15 percent compliance. And that’s when you’re trying to give them cash," said Roger Kay, an analyst with Endpoint Technology Research Associates. "So if you’re asking people to put a battery in an envelope, the likelihood is they probably won’t do it."
Even with curbside recycling programs, many homeowners don’t bother to separate batteries from other trash, he said.
"Americans’ attitudes about landfills are still pretty primitive. But Dell, like a lot of American companies, is pretty enlightened about how to handle toxic materials, so a lot of it will get recycled and purified and reused," he said.
And compared to poisonous material like the arsenic derivative used in gallium arsenide microprocessors, the lithium in Dell’s Sony-built batteries is nontoxic.
"Even if a customer places it in the trash can, and it enters the municipal solid waste stream, nothing’s going to happen," said Norm England, president of the Rechargeable Battery Recycling Corp. (RBRC), which has processed faulty batteries from some of Dell’s past recalls.
RBRC is an arm of the Portable Rechargeable Battery Association (PRBA), a trade and lobbying group formed in 1991 by battery makers Energizer, Matsushita Battery Industrial of America (Panasonic), SAFT America, Sanyo Energy (U.S.A.) and Varta Batteries.