While marketers may say there’s no such thing as bad publicity, IT managers know better. For them, silence is the sign of a job well done. Because if no one is talking about their systems, it means everything is working fine.
IT in general, and client management tools in particular, are like offensive linemen in football; they’re there to protect the quarterback and make sure plays get executed the way they’re supposed to. If all goes according to plan, their actions are never really noticed by the public. But if it doesn’t, if there’s a fumble or the quarterback gets sacked—or, in the case of IT, there’s a giant data breach—then all eyes turn on them, and that’s definitely bad publicity.
Preventing things like that from happening takes a lot of work, but it doesn’t have to. You’re not a football player; you don’t want to practice doing the same thing over and over again. You don’t have the time or the resource bandwidth to make sure the system administration support functions get done correctly.
Good news: You don’t have to.
“IBM Endpoint Manager excels in patch management, multiplatform support and overall scalability.” That’s what Gartner said in its Magic Quadrant for Client Management Tools report, which came out on May 22, 2014. “Endpoint Manager is a good choice for organizations heavily focused on security configuration management (including patching), and those that require strong multiplatform server management in addition to client management or scalability to support tens of thousands of endpoints.”
Here’s what else Gartner said:
- Endpoint Manager's primary differentiator is that the tool's intelligence is on the endpoint, rather than the server. This allows the agent to actively discover a deviation from policy and execute remediation, rather than rely on a predefined schedule of system scans and subsequent server-side reporting. This enables organizations to maintain higher degrees of configuration compliance.
- The product's endpoint-oriented control, along with its relay server architecture, results in a relatively small server footprint to support the Endpoint Manager environment, and makes it a good fit for highly distributed environments.
- The IBM Endpoint Manager architecture was designed for speed to support frequent policy checks and status updates. This provides a very current view of the endpoint environment.
Another thing: you don’t have to worry about taking a lot of time to get Endpoint Manager working for you. It can be up and running in two hours, providing 8,000 different checks and delivering a 98 percent success rate of first-pass patch compliance.
One last point: Handling asset management, license management or delivering security lifecycle updates and patches quickly and automatically will drive down costs. A lot. That will get you some attention, though. The good kind of attention, in this case from the people in the organization who know the value of doing more while spending less.