by Richard Emil
The scope and complexity of IT operations grows more challenging every year. Never before has IT been required to maintain service levels for such a wide range of device types while sustaining a growing portfolio of applications. There comes a point where IT leaderships considers re-setting the way it offers service and support to its end users when changes are coming faster than IT can adopt.
Our customers say the biggest challenges they faced supporting their own infrastructure and end users include:
- Balancing projects vs. on-going operations
- Obtaining appropriately skilled resources
- Maximizing asset life
- Supporting distributed users
- Optimizing their service desk
- Cross training IT support resources
To meet these challenges, consider establishing contemporary IT operational support with a world-class partner. Working with a service provider who can provide infrastructure solutions, IT Service Management, and hardware and software solutions can deliver extraordinary benefits in terms of service level improvement, operating cost optimization, governance, and reliable results.
Listen to my podcast to learn how to take control of your infrastructure with support models that maximize efficiency and effectiveness, optimize costs, and sustain quality of service.