Modern Knowledge Management Applications
Senter-Loyola reports tangible results from Milestone Group’s switch to Koral last summer, noting that it cut staff hours and the cost of producing documents by approximately 20 percent on the first start-to-finish project. "The system is actually being used by the organization," she states.
A Winning Pitch
A KM system that’s "actually being used"—this kind of language hints at the skepticism both users and CIOs have had about KM for years. But apps like Illumio and Koral could win enterprise users over one workgroup at a time via viral adoption
One final bit of good news: Users say the new, simpler KM tools make it easier to justify the investment to your fellow C-level executives.
"It can be very difficult to make a pitch to senior management about why knowledge management is important, because it’s not real to them," explains Northwestern Mutual’s Austin. Now, she just shows them blog users engaged in explaining their projects to coworkers.
Scott Spanbauer is a freelance writer and contributing editor to PC World.
Edited by Laurianne McLaughlin
lmclaughlin@cio.com
