New Tools Help You Do Knowledge Management (KM) The Right Way
By Laurianne McLaughlin
Tacit Software’s Illumio: Web-based information broker matches end user information requests with users in the company who might know the answer. Standard search tools (Google’s or Microsoft’s) help make it work with a minimum of fuss for end users.
iUpload’s Customer Conversation System: Blogging platform helps enterprise customers bring knowledge to light via grassroots participation. Includes enterprise security, workflow and regulatory compliance tools.
Koral: Web-based document collaboration and sharing tool also categorizes documents automatically. Notifies users of updates and new documents published by authors or topics to which they’ve "subscribed."
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