Tech Support’s NSFW Problem

Help desk staffers can be caught in the middle when BYOD users get verrrry personal with their devices.

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As the recent scandal over leaked celebrity photographs reminded us all, people use their electronic devices for very personal pursuits in the era of smartphone ubiquity. Depending on the age and inclination of its owner, a modern-day digital device might contain not just nude selfies like those that were shared online, but images from dating sites like Tinder and Grindr, creepshots, or other salacious or even illegal material downloaded from the backwaters of "the dark Web" via anonymizers like Tor.

As blogger Kashmir Hill summed up as the selfie scandal was unfolding, "Phones have become sex toys."

If that's true, then those toys are making their way into the workplace in record numbers, thanks to the ever-increasing number of organizations adopting bring-your-own-device (BYOD) policies.

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