Sooner or later, every IT manager finds himself at the head of a dysfunctional team. People don’t talk to one another, and sometimes they hide information. They can’t make decisions. They can’t stick with decisions that have already been made. Work gets duplicated or doesn’t get done at all.
It can make you feel powerless. You are under pressure to deliver, but you can’t do it when the team you’re completely dependent on can’t seem to work together.
I usually see IT managers tackle the problem of a dysfunctional team in one of three ways, all misguided:
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