It's a rare IT organization these days that doesn't have to integrate cloud apps with its environment. Doing it right means asking the right questions and securing the right vendors.
"You need a simple set of questions to vet any cloud vendor to separate cloud pros from cloud poseurs," Stewart says. "What percent of uptime do you guarantee? What are your multiyear stats on uptime? What's your security track record? Just like integrating any other products for different third parties, you have the potential for finger pointing. The more you can go through a single vendor, the better you are, even if it's a third-party integrator."
You want someone that's knowledgeable and authorized to do the integration. And you want to make sure that you can get to the data you need through whatever published APIs they offer.
"You want to make sure that before you sign the contract, you look at those APIs and do a proof of concept that those APIs will give you the access you need," Stewart says.