Mohamoud Jibrell took over as CIO at the Howard Hughes Medical Institute (HHMI) in 2010 with a clear mandate: Gain control of IT spending, improve IT service quality, and ensure that HHMI gets value from its IT investments. A seasoned CIO, Jibrell took the necessary steps to execute on that mandate. When it was time for him to report to the board of directors in 2011, he used a large deck of detailed slides to explain the initial problems and the positive effects of his fixes. But Jibrell left the meeting with a sense that he had missed an opportunity to engage the board in a high-level conversation.
At a meeting of the Society for Information Management's Advanced Practices Council (APC), Jibrell asked his peers for suggestions on how to avoid a repeat performance. He got several good ideas.
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