Are T-Mobile iPhones cursed with crashes and blue screens of death?

Reports online say that W-Fi-calling may be causing T-Mobile iPhones to crash.

blank iphone screen

Today I noticed that every time I pulled my T-Mobile iPhone out of my pocket and tried to use it, I couldn’t use Touch ID and had to enter my passcode. I didn’t give it a second thought, since I was so focused on doing what I wanted to do on my iPhone.

But then I saw the following tweet from MacRumors:

And it all started to make sense. To see if that’s why I kept having to enter a passcode, I placed my iPhone on my desk and left it on. It crashed with a blue screen of death four times in 45 minutes. It also crashed while I used different apps.

The problem seems to occur with T-Mobile iPhones running different versions of iOS 8. T-Mobile has yet to officially comment on the issue though a reddit user who talked to T-Mobile support was told that it could be a memory problem.

Posts in the Apple Support Communities say the problem may be with T-Mobile’s Wi-Fi calling feature. Disabling it may stop the crashes, though re-enabling Wi-Fi calling may also re-introduce the problem.

To disable Wi-Fi calling on your T-Mobile iPhone:

  1. Go to Settings > Phone.
  2. In the Calls section, tap on Wi-Fi Calls.
  3. Switch the Allow Wi-Fi Calls toggle to off.

(I turned off Wi-Fi calling on my iPhone, and so far so good.)

Other possible fixes for the problem include:

  • Performing a hard reset (Hold down the Home and Sleep/Wake button at the same time until the Apple logo startup screen appears.)
  • Deleting old text messages
  • Performing a factory restores in iTunes

We’ll update this article when more information becomes available.

This story, "Are T-Mobile iPhones cursed with crashes and blue screens of death?" was originally published by Macworld.

To comment on this article and other CIO content, visit us on Facebook, LinkedIn or Twitter.
Download the CIO October 2016 Digital Magazine
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.