Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions
November 17 at 11:00 am US/Eastern (GMT-5)
Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.
Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group
The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.
Honor your best senior team members - Apply for the CIO Ones to Watch Award
Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.
Learn more about the CIO Executive Council »August 01, 2003 — CIO —
Accept the unfairness. There are a lot of unfair things about being a CIO—for instance, trying to get people to use new systems without having any authority over them. It can all cause stress. Try to put the job in perspective. "Every morning when you get to work, imagine you’re pulling up a window screen and it says, Complaint Department," says Jean Hollands, CEO of Growth and Leadership Center, which coaches executives. "Calculate how much you make per day and imagine that at the end of each day there’s a slot in the door where you pull your money out. Your job is to take complaints and know you’re being paid for it."
Level with people. In a previous job, Carlos Covarrubias, now CIO of Dole Fresh Flowers, avoided going into detail when businesspeople asked him technology questions. "I thought I was protecting users, but it made my discussions with them difficult," he says. It also angered the businesspeople, who experienced that as evasiveness. Now Covarrubias addresses the deeper technology issues. "It lowered my stress level." he says. "It allowed me to have a different type of conversation with executives."
Think about how you come across. "We have more CIOs sent to us than any other profession; they simply will not understand that they need to learn to read others and learn their impact on others," says Hollands. Covarrubias found this out the hard way, in a 360-degree review, when people said he was less than communicative. It stung him badly, but at least it provided him with a clear path to improve.
Take five. Breaks during the day can turn off the fight-or-flight response, at least temporarily. Shutting the door for five minutes and taking a few deep breaths helps, as does visualizing something nice, such as a vacation. These tactics can staunch the flow of stress chemicals that damage the body, says Sue Parkerson Wisner of the Department of Psychiatry and Behavioral Sciences at Duke University Medical Center.
Control what you can and delegate the rest. Feeling out of control starts the stress hormones gushing, so increase your control where you can (if one of your direct reports is doing something that annoys you, tell him to knock it off), and shift accountability for things you can’t control to those who can. For example, giving businesspeople responsibility for technology projects is an alignment best practice. It’s also a good way to lower your stress level.