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Serving Two Masters: Agility Versus Stability

Can CIOs accelerate change, with rock-solid service? Absolutely.

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CIOs today face a significant demand from their CEOs to drive growth. As such, they must deliver innovative technology that enables revenue growth—reaching more customers, more responsively, leveraging better information and shorter sales cycles. But at the same time, services need dependable and reliable delivery, since every business process today is truly a “digital” one.

It’s definitely a tall order. CIOs need to be rock solid and agile at the same time. They must meet the organization’s dual needs for nimbleness and predictability in business execution. It may seem sometimes like a question of agility versus stability, but these are in no way mutually exclusive.

That’s not to suggest it is easy. It requires a mindset change, and CIOs must change the way they think about risk.The pace of technology change is accelerating; fast is the new normal. Innovations like cloud, mobile, web apps, and big data will continue to permeate the market and will help organizations win business. Gartner recently reported there’s been more technology change in the last three years than in the last 20 years combined.

That’s because more and more business teams are driving adoption of new software specifically for each line of business. It’s for that very reason that it’s more crucial than ever for CIOs to keep everything operating smoothly and stitch it together across the enterprise. Every business process and every enterprise system needs to work without a blip even as they introduce more innovation to make the organization more responsive and efficient. Not just sometimes, but all the time, every day.

Managing risk and change together—that’s the new reality.

Companies have so many new technologies, upgrade projects and enterprise system changes on a routine basis that CIOs need to change the way they think about risk. Applications can break, business processes can fail, the business can be disrupted and, if that occurs, bad things will happen. Accepting and managing risk is essential, but ignoring these risks can be tragic. The good news is that solutions exist today to help you manage change and manage these new risks.

The answer to this challenge isn’t that CIOs adopt some “split personality.” The answer is automation.

For example, when technology changes and processes need to be tested from start to finish, Worksoft’s automated business process validation platform validates every process from end to end. It’s simply not possible with today’s pace of change to otherwise validate every system change and process manually anymore.

It’s innovative technology that helps to safely accelerate technology innovation.

In this way automation replaces slow and costly manual effort and greatly accelerates every enterprise system project. A recent IDC study of 12 global firms that adopted Worksoft business process validation reported that project timelines were sped up significantly with 38% shorter testing cycles, 48% time savings in quality assurance, and 43% fewer customer-impacting defects—and witnessed a total NPV of more than $11 million per enterprise.

That’s why we are seeing automated business process validation is becoming the new standard at many Fortune 1000 firms. Automation dramatically improves quality and lowers risk, because it allows business processes to be validated more quickly and completely. It accelerates every enterprise system project in the CIO’s portfolio and reduces backlogs, doing more with the same staff. 

In other words, automation helps companies put the latest growth-driving technologies into the hands of business users faster and with lower risk, so CIOs can answer to both agility and stability without compromise.

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