Many companies want to change and transform (especially when facing digital disruption from competitors). Yet a majority of change efforts fail — one famous and oft-cited study pegged the rate of failure at 70%.
“Change rarely fails because those projects or change wasn’t smart enough – it’s a people-related issue,” Chris Laping, former CIO of Red Robin Gourmet Burgers and author of the upcoming book “People Before Things," told the audience at the CIO Perspectives event in Orange County in October 2015.
“We’ve been making this an end user problem for 20 or 30 years," said Laping. "The whole practice of change management focuses on the end user and says that when we give them something new, we will give them training, and we’ll give them a lot of communications. When people get these new systems and they don’t do what we expected them to do with the new systems, we will give them training and communications. Here’s the punch line: Change, and whether our organizations can really drive change and really innovate, is actually a product of leaders – it’s us in this room.”
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