7 elements of cloud SLAs you should focus on

Become An Insider

Sign up now and get FREE access to hundreds of Insider articles, guides, reviews, interviews, blogs, and other premium content. Learn more.

Pay close attention to the SLAs in your cloud contracts, and negotiate better terms whenever you can

Service-level agreements for cloud services are, at their core, more challenging than other SLAs because many cloud providers are unwilling to modify or adjust them. They want a relationship of “one to many,” with the same SLAs applicable to all of their customers.

That works out well for the cloud providers, but not for their customers.

Worse, many cloud providers’ SLAs are “cupcakes,” extremely weak and nearly worthless. In some cases, it can take a catastrophic outage of immense proportions for any remedies to be invoked (and the remedies aren’t so great either!).

You probably can’t negotiate changes to every cloud SLA, but you should at a minimum understand each SLA’s potential impact on your business. To assess the strength of your cloud SLAs and their inherent risks, compare them to these SLA elements:

To continue reading this article register now

Join the discussion
Be the first to comment on this article. Our Commenting Policies