The pain of training your replacement

Two women in IT tell how they are losing their jobs to offshore contractors, and having to train their replacements

Become An Insider

Sign up now and get FREE access to hundreds of Insider articles, guides, reviews, interviews, blogs, and other premium content. Learn more.

At New York Life, IT employees are training overseas workers to do their jobs. It's a difficult task that takes an emotional toll, and there are odd rules and processes to follow.

The training starts with sessions over the Web with the offshore contractors. Eventually, the IT employees expect to train the contractors in-person.

One IT employee, who is training replacement contractors, said she has been told by management not to ask the contract workers any questions. Even simple queries, like, "Did you have a chance to read this document?" or, "Are you familiar with this technology?" to the contract workers, from India-based Tata Consultancy Services, are not allowed.

To continue reading this article register now

Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.