At New York Life, IT employees are training overseas workers to do their jobs. It's a difficult task that takes an emotional toll, and there are odd rules and processes to follow.
The training starts with sessions over the Web with the offshore contractors. Eventually, the IT employees expect to train the contractors in-person.
One IT employee, who is training replacement contractors, said she has been told by management not to ask the contract workers any questions. Even simple queries, like, "Did you have a chance to read this document?" or, "Are you familiar with this technology?" to the contract workers, from India-based Tata Consultancy Services, are not allowed.
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