How ServiceNow aims to manage every workflow in your company

The cloud provider’s Chief Strategy Officer explains how ServiceNow is expanding its service management capabilities beyond IT to include HR, security and other departments.

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ServiceNow is one of the rare cloud companies to have reached the $1 billion annual revenue milestone – a success story built on delivering next-generation IT service management capabilities. Now, the Santa Clara, Calif., company is aiming far beyond IT shops and wants to change how virtually every other corporate department does business.

In this interview with IDG U.S. Chief Content Officer John Gallant, ServiceNow Chief Strategy Officer Dave Wright explains how the company’s platform and common data source can streamline and even automate most corporate workflows – taking email out of the equation, improving service and helping organizations understand the true costs and inefficiencies of their current operations.

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