sales model an e-business spin. The well-designed site links to the nearest sales representative.

National Center for Missing and Exploited Children
Alexandria, Va.
www.missingkids.com
This site contains accounts of kids successfully reunited with their families as well as a live hotline. Visitors may view the site in English or Spanish.

O’Reilly & Associates Inc.
Sebastopol, Calif.
www.oreilly.com
Reminiscent of Amazon.com in its book sales, this site contains reviews, related reading and links to additional online resources. It also fosters community through its research centers and links to O’Reilly staff.

Oxford Health Plans Inc.*
Trumbull, Conn.
www.oxfordhealth.com
The homepage of this health plan’s site is a good source of health news, and it practically takes Oxford subscribers by the hand to encourage them to learn more about their patient accounts.

QVC Inc.
West Chester, Pa.
www.qvc.com
A slick companion to the well-known TV program, this site offers easy navigation, clearly categorized products and links to products being sold live on TV.

Reason Inc.
Aurora, Colo.
OurReason
A great example of how a small company can use an intranet to help run business smoothly. The site is filled with useful information, including the company letterhead and seating chart.

RedEnvelope Inc.
San Francisco
www.redenvelope.com
The elegance of this site matches the elegance of the product line. It’s easy to navigate and allows customers to search for a gift by occasion or lifestyle.

REI (Recreational Equipment Inc.)*
Kent, Wash.
www.rei.com
The ease of navigation and simplicity of the checkout process sets this site apart. REI also has excellent customer service and follow-through on orders, and it fosters a community atmosphere with chat rooms and communal photo albums.

Returnme.com llc
New York City
www.etagit.com
Returnme’s partnership with FedEx helps it return missing articles to their rightful owners quickly, efficiently and securely.

Robert Mondavi
Napa, Calif.
Robert Mondavi Connect
This wine seller’s intranet site was designed as a central source for sales and marketing information. What sets it apart is the quantity of news and information about the wine industry and specific wines.

Salary.com Inc.
Wellesley, Mass.
www.salary.com
This site is very helpful to job-seekers looking for positions within a variety of fields and geographic locations. It’s rich with content and fairly easy to navigate.

SideStep Inc.
Santa Clara, Calif.
www.sidestep.com
Once users download SideStep’s application, they can view real-time information on flights, hotel rooms and rental cars, side by side with fares from the likes of Travelocity and Expedia.

Southwest Airlines Co.
Dallas
www.southwest.com
This fast, easy-to-use site makes travel planning enjoyable. Special fares and the Rapid Rewards incentive program keep users loyal.

Timbuk2 Designs Inc.
San Francisco
www.timbuk2.com
Timbuk2 has build-to-order manufacturing