Download these CEC Reports

How to turn a 'toxic' IT shop into a trusted business partner

Three CIOs discuss the wholesale transformation of their IT departments into respected business partners, in this free report prepared by the CIO Executive Council.

Become An Insider

Sign up now and get FREE access to hundreds of Insider articles, guides, reviews, interviews, blogs, and other premium content. Learn more.

“We were an organization of ‘no’ and we had to transform to an organization of ‘how,’” said Robert Fecteau, CIO of government contractor SAIC, describing his effort to turn the IT department into a partner trusted by other parts of the business.

Fecteau and other CIOs offered their insights during a recent CIO Executive Council (CEC) webcast discussion about IT transformation.

Niel Nickolaisen, CTO of O.C. Tanner, an employee recognition firm, described his IT overhaul in similar terms. Previously, “the culture inside of IT was rather toxic. It was driven by micromanagement. People needed permission to do anything. As you can imagine, the relationship between IT and the rest of the organization wasn't very good. IT had pretty low credibility. We were really order-takers.”

How do you turn that around? “We established early on two goals. One was short term: Never apologize for our technology again. In the long term: Deliver technology that amazes everyone that sees it,” Nickolaisen says.

For more highlights from the CEC webcast, download this free report summarizing the discussion.

To continue reading this article register now

Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.