Getting Employees On Board for Automated Workflow
So ePresence dropped Evolve and halted the PSA project. Kitlinski declined to say how much money the company wasted on that endeavor. But several months later, the company chose another vendor, Changepoint, to install PSA software. In the interim, he says, the software had gotten easier to use and integrate into an organization. And he had learned from the first go-around that it was vital to get people on board first.
"The key the first time around is that people weren’t using it because they didn’t see a reason to use it," he says. So with the Changepoint implementation, he spent much more time up front detailing the benefits of the software?for instance, showing how it would allow the company to better manage projects and time and make sure people were doing the work they want to do.
The new software has already helped in a number of ways, Kitlinski says, including better matching people’s skills with the kinds of projects they’d be most effective with, and having more accurate and timely financial information that allows company officials to better manage the business.
The lesson learned? When it comes to PSA software, organizational issues are more important than technical ones. "Technology is very seldom the problem," he says. "It’s dealing with culture change."
