In this Master Class package, Paul Friedman, VP of business technology at Humana, describes how the healthcare leader took bold steps to accelerate its efforts to provide customers with a superior digital experience.
A 30-minute audio podcast and accompanying slide deck features Friedman's presentation at IDG’s recent AGENDA16 conference, where he described the company's Digital Experience Center, which pairs digital experts from the consumer side with hand-picked tech pros from IT to promote "nimble, efficient and rapid development of digital experiences."
Curious? Click through for Friedman's detailed advice on how to lead digital transformation in your organization.
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