Samsung halts Galaxy Note 7 shipments after reports of exploding devices, may issue recall

note7  5
Credit: Florence Ion

After reports of the Galaxy Note 7 "exploding" Samsung halted shipments of the device in the company's home country.

Update 09/01/16 4:37pm: A report from South Korea’s Yonhap News Agency cites an unnamed company official in saying that the Note 7 will be recalled, both in Korea (where most of the explosions have been reported) and abroad. It continues to say that, “results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest.” The source claims only 0.1% of devices sold contain the potentially problematic battery. The report goes on to say that the source’s remarks only “suggested that Samsung may recall” the phone (emphasis ours). Our advice? Wait for official word from Samsung.

Original story:

Samsung won’t be counting on the Galaxy Note 7 to boost its popularity anytime soon. The company confirmed on Thursday that it halted shipments of the Galaxy Note 7 to three South Korean carriers, according to Reuters. The news comes on the heels of a report by South Korean News agency Yonhap about five claims of the devices “exploding” during charging, from all around the globe.

Samsung didn’t want to say why it had decided to halt Galaxy Note 7 shipments in its home country. Nor did it say whether shipments in other countries have been similarly delayed. Samsung simply stated that it needs more time for additional quality control testing.

So far there’s no word of a recall, or if this problem affects devices sold in the U.S. There’s also no news on why the devices exploded, though the battery is said to be the likeliest culprit. The Galaxy Note 7 started shipping in the U.S. on August 19.

The Note 7 is Samsung’s latest phablet, with several compelling features that make it a worthwhile purchase for power users. The device has a 5.7-inch display and a water-resistant design.  (Even the Note 7’s S-Pen is water resistant.)

Samsung’s newest phablet can help you log into a Samsung Windows PC using the phone’s onboard fingerprint reader. The Note 7 also comes with an Iris scanner, a Qualcomm Snapdragon 820 processor, and a USB Type-C port.

The impact on you at home: If you already own a Galaxy Note 7 you may want to talk to your carrier or retailer to see if any steps are being taken at this point. In the meantime, it’s probably best to never leave your Note 7 unattended while it’s charging until Samsung offers more information.

This story, "Samsung halts Galaxy Note 7 shipments after reports of exploding devices, may issue recall" was originally published by Greenbot.

Drexel and CIO.com announce Analytics 50 award winners
View Comments
Join the discussion
Be the first to comment on this article. Our Commenting Policies