JetBlue's Top 10 IT Investments

Mon, July 01, 2002

CIO — Microsoft Exchange 2000
Implemented: Feb. 2000
Cost: $300,000
Description: E-mail server
Benefit: No specific cost savings cited; part of standardization on Microsoft products

Dash GROUP Maintenance System
Implemented: Oct. 1999
Cost: $120,000
Description: Software to log all airplane parts and their time cycles
Benefit: Electronic system for tracking parts; trims manual tracking costs

Best Software HR/Payroll Software
Implemented: Nov. 1999
Cost: $150,000
Description: Enterprise human resources software
Benefit: Consolidates several JetBlue pay schedules into one system

Bornemann Associates Flight Planning System
Implemented: Dec. 1999
Cost: $120,000/year
Description: Software that handles all flight planning for JetBlue
Benefit: Drives down costs; makes operations more efficient

Aviation Training Management System
Implemented: Dec. 1999
Cost: $90,000 plus $45,000 for customization
Description: Database tracks employee training records
Benefit: Electronic record-keeping cuts costs and improves efficiency

JetBlue.com Website
Implemented: Jan. 2000
Cost: $450,000 plus internal development costs
Description: Public website
Benefit: Online sales expected to top $400 million in 2002

Open Skies Reservation System
Implemented: Jan. 2000
Cost: Approximately $100,000/month
B>Description: Airline reservation and accounting system
Benefit: Important for customer service and sales tracking

Paperless Cockpit
Implemented: Jan. 2000
Cost: $100,000 (internal development)
Description: Pilot laptops
Benefit: Keeps pilot manuals updated (FAA regulated) while saving hundreds of thousands on printing costs

Intranet
Implemented: Oct. 2000
Cost: $200,000 (internal development)
Description: Intranet
Benefit: Connects 2,100 employees

Microsoft SharePoint Portal
Implemented: Nov. 2000
Cost: Acquired via Microsoft development partners program and $250,000 in enhancements
Description: Portal for flight manual updates; supports paperless cockpit
Benefit: Allows electronic changes to flight manuals every few days

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